Customer Success Advisor
Do you want to be part of our success story; challenge yourself working with your colleagues; go the extra mile and deliver excellence in every aspect of the business. Let's get to know each other!
We usually respond within a week
Company overview:
Team.Blue was created in June 2019 by the merger of the regional leading hosting
providers Combell Group, Register Group and TransIP Group.
team.blue is an ecosystem of successful brands working together across regions
to provide customers with everything they need to succeed online. 40+
successful brands make up the group; within those brands, over 2300 experts
serve its 2.5+ million customers across Europe and beyond.
Why choose team.blue?
We want every member of our team to achieve more than they thought was possible so that we can keep supporting our customers to succeed. We do this with:
- A diverse and inclusive culture
- Access to flexible working opportunities
- A relaxed, collaborative atmosphere
- Motivational, coach-style leadership
- Employee perks, including an enhanced holiday scheme and a birthday bonus.
What we do
We make succeeding online as easy as it can be for our customers. We:
- Provide award-winning IT services
- Keep our products accessible and competitive
- Offer a diverse range of products to allow customers to grow
- Are customer-obsessed, offering multi-channel exceptional support
Our values
The five characteristics that drive our behaviours and the heart of our business culture;
- We put our customers at the heart of everything we do
- We’re stronger together and we trust each other to do the right thing
- We tell it like it is, and keep doors and mind open
- We treat each other with respect and regard
- We’re always thinking ’what’s next?’
Job Description:
We are looking for Contact Centre Advisors to join our customer success team in our office in Worcester.
Working in a flexible environment providing critical support to our customers you will be answering a range of queries, providing help and support whilst looking for addition sales opportunities.
You will be working in a target driven contact centre with a strong sales culture.
In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.
In addition to you salary, every phone agent can earn monthly vouchers of nearly any sort, so could be Amazon, shop vouchers, supermarket vouchers etc. and can earn about 200 a month extra on vouchers.
Key responsibilities:
- Ensuring all enquiries are logged and kept up-to-date and all problems followed through until resolved or concluded.
- Technical troubleshooting of our product range.
- Identifying product upgrades and cross selling opportunities.
- Keeping up to date with new technologies that will assist our customers.
- Ensuring all individual performance and sales targets are met.
- Escalating problems to a team leader where necessary.
- Carrying out such tasks that are required to meet the needs of the business
Skills & Experience:
- Knowledge of Microsoft Word, Excel, and Outlook at an intermediate level.
- Knowledge of web technologies such as websites, dedicating hosting and email set-up.
- Previous customer care or technical support experience within an IT/Web based/technical environment.
- Recognising and maximising sales opportunities.
Key Competencies:
- Exceptional communication and influencing skills.
- Customer Service and sales mind set.
- Attention to detail.
- An inquisitive mind and strong motivation to learn new skills.
- Resilient & confident with the ability to problem solve.
Working hours:
Normal office hours are:
Monday to Friday, 6am - 7pm, split into the following shift patterns: 8am - 4:30pm and 9am - 5:30pm.
On occasions, with advanced notice, you will be required to work 6am - 2pm or 11am - 7pm.
Saturday and Sunday - 8am - 4pm remote. Remote working also available on Fridays.
Training:
You will be given complete training and support from our office in Worcester.
Initial training would be full time from the office, Monday to Friday, 9am – 5:30pm.
Right to work:
At any stage please be prepared to provide proof of eligibility to work in the UK.
Unfortunately, we are unable to support Sponsorship Visas.
- Department
- Contact Centre
- Role
- Contact Centre Advisor
- Locations
- Worcester- UK
- Remote status
- Hybrid Remote
- LinkedIn Company Name
- Namesco Limited
- Seniority Level
- Entry Level
Worcester- UK
Customer Success Advisor
Do you want to be part of our success story; challenge yourself working with your colleagues; go the extra mile and deliver excellence in every aspect of the business. Let's get to know each other!
Loading application form
Already working at team.blue UK?
Let’s recruit together and find your next colleague.