Company overview:

Team.Blue was created in June 2019 by the merger of the regional leading hosting
providers Combell Group, Register Group and TransIP Group.

team.blue is an ecosystem of successful brands working together across regions
to provide customers with everything they need to succeed online. 40+
successful brands make up the group; within those brands, over 2300 experts
serve its 2.5+ million customers across Europe and beyond.

Why choose team.blue?

We want every member of our team to achieve more than they thought was possible so that we can keep supporting our customers to succeed. We do this with:

• A diverse and inclusive culture
• Access to flexible working opportunities
• A relaxed, collaborative atmosphere
• Motivational, coach-style leadership
• Employee perks, including an enhanced holiday scheme and a birthday bonus.

What we do

We make succeeding online as easy as it can be for our customers. We:

• Provide award-winning IT services.
• Keep our products accessible and competitive.
• Offer a diverse range of products to allow customers to grow.
• Are customer-obsessed, offering multi-channel exceptional support.

Our values

The five characteristics that drive our behaviours and the heart of our business culture.

• We put our customers at the heart of everything we do.
• We’re stronger together and we trust each other to do the right thing.
• We tell it like it is and keep doors and minds open.
• We treat each other with respect and regard.
• We’re always thinking ’what’s next?

Job Description:

We are looking for a motivated, pro-active, and enthusiastic individual to strengthen our Network Operations Centre team in Reading, UK. As Technical support advisor, you will be leading all customer and service provider interactions, via phone, email and internal query system (ticket system) and face to face. You will be responsible in escalating tickets to supervisors, management and network team when required.

You will be actioning any fixing or maintenance of network cabling, performing racking/de-racking of servers, fulfilling rebooting of servers and network devices, attaching KVMS (Keyboard, video, mouse) to servers, accompany vendors/customers to appropriate data floor and provide direct assistance.

You will act as the middle person to exchange communications between our customers and Network Team, thus facilitating information gathering for troubleshooting to resolve network related issues.

Key responsibilities:

• Interact with customers via email, phone, ticket system and face to face
• Work with 3rd party service providers to process and analyse customer issues to resolution.
• Hardware installation (Racking/Cabling/Memory/Hard Drives/Raid Cards)
• Software Configuration (Operating System Installation, updates, Control Panel’s, SQL Server)
• Manual Handling of Hardware (Servers, routers, switches etc.)

Skills & Experience:

Data Centre Experience                            Clear written and verbal skills

Help desk or technical support                Ability to learn and retain

Cabling and Network wiring                     Excellent communicator 

Understanding of DNS                              Co-ordinates and prioritises work 

Key Competencies:

Analytical skills to trouble shoot                Self-motivation

Team working                                               Prioritise tasks

Attention to detail                                        Excellent time management

Provide excellent customer service           Commendable communication

Technical Competencies:

• Hardware troubleshooting methodologies
• Network troubleshooting
• Raid knowledge/setup
• UNIX/Linux/ Windows concepts and use

Working hours:

You will normally be working in a shift pattern. 4 days early shift from 7am to 7pm, followed by 4 days off, then late shifts from 7pm to 7am, followed by 4 days off. Each working shift of 4 days will be followed by 4 days off

You will be given complete training and support from our offices in Reading. Your training will last up to 3 months, due to the nature of working hours.

Right to work:

At any stage please be prepared to provide proof of eligibility to work in the UK.

Unfortunately, we are unable to support Sponsorship Visas.